1. What products do you sell?
We specialize in handmade Moroccan bags and accessories, crafted by skilled artisans using traditional techniques and high-quality materials.
2. Where are you located?
Our business is based in Morocco:
Block 02 No 43, Kasbah Taher, 86350 Ait Melloul, Morocco
CEO: Ismail Asskil
3. What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, and Shopify Payments. All payments are processed securely, and we do not store your credit card details.
4. Do you ship worldwide?
Yes! We offer worldwide shipping.
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Morocco: 3–7 business days
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International: 7–21 business days (depending on destination and customs)
5. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number so you can follow your package in real time.
6. What is your return policy?
You can return items within 14 days of delivery as long as they are unused and in original condition.
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Refunds are processed within 5–10 business days.
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Customized/personalized items are non-returnable.
(Check our Refund Policy for details.)
7. What if my product is damaged or defective?
If your order arrives damaged or defective, contact us within 7 days of receiving it. We will replace or refund your item at no additional cost.
8. Do you offer wholesale or bulk orders?
Yes, for wholesale or bulk purchase inquiries, please contact us at asskil362@gmail.com.
9. How do I contact customer service?
You can reach us anytime at:
📧 asskil362@gmail.com
📞 +212 681219782